Who we are

Signs & Print Ltd is a trading name of Think Signs Ltd.

Operating address:
Think Signs Ltd, Studio 1, The Greenhouse,
Mannings Heath Road, Poole,
Dorset, BH12 4NQ

Opening hours:
Monday to Friday: 9:00am to 5:00pm
Saturday to Sunday: Closed

Contact us about refunds, returns, or issues

If you need to report a fault, request a replacement part, or raise a quality issue, please contact us as soon as possible with your order number and photos where relevant. This helps us investigate quickly and resolve issues fairly.

Recommended information to include:

• Your order number and date of purchase
• The product name and quantity affected
• A clear description of the issue
• Photographs of the item and packaging (including any external damage)
• Photographs of labels, batch details, or identifying marks (where applicable)

Your rights under UK distance selling rules (online, phone, and mail orders)

Under UK consumer law, customers buying at a distance typically have a 14 day right to cancel most goods for a change of mind. This 14 day cancellation right does not apply to certain categories, including goods that are made to the customer’s specification or clearly personalised.

Because we produce a large proportion of our items to order, including printed goods, cut-to-size items, and bespoke configurations, most purchases on our site fall under the personalised or made-to-specification exemption.

Bespoke and personalised goods: change of mind cancellations

No change of mind refunds for bespoke work: We do not offer refunds or returns for bespoke printed work where the customer has supplied the design or artwork, or where the product is made to your specification. This includes (but is not limited to) printed items, custom sizes, custom finishes, and made-to-order configurations.

Why: Once produced, bespoke goods cannot be resold and are created specifically for your order. For that reason, the usual 14 day cancellation right for distance sales does not apply to these items.

Please note: This does not remove your legal rights if an item is faulty, damaged, or not as described. If there is a genuine defect or production error, we will investigate and provide an appropriate remedy as set out below.

Items where the customer has supplied artwork

Where you supply artwork, you are responsible for ensuring it is print-ready and correct, including (where relevant) spelling, layout, colour choices, bleed, sizing, and resolution. If you approve a proof or proceed to print without requesting proofing, production will match the file supplied as closely as reasonably possible.

No returns or refunds: We do not accept returns and we do not offer refunds for items produced using customer supplied artwork, except where our investigation confirms a material defect or production error (for example, an incorrect print output caused by us, missing components supplied by us, or damage in transit).

Faulty, damaged, or incorrect goods: what we will do

If a product we have supplied is faulty, materially defective, damaged, or not as described, you have statutory rights. Our approach is to resolve issues quickly and fairly, focusing on practical remedies.

We will offer a remedy only after investigation confirms a material defect, such as:

• Broken components or missing components that should have been supplied
• Print errors caused by production (for example, the print does not match the supplied artwork in a material way)
• Damage caused during transit (subject to evidence requirements and courier claim conditions)
• Items that are materially different from the agreed specification

Print accuracy and colour expectations

Printed colour can vary between screens, devices, and print processes. Where you have supplied artwork, we aim to reproduce it accurately, but exact colour matching can be influenced by file setup, colour profiles, materials, and finishing.

If colour accuracy is critical, we strongly recommend requesting a proof, sample, or confirming specific colour references in advance (for example, Pantone references where suitable).

A refund will only be considered where our investigation confirms a genuine production error, such as an incorrect output that materially deviates from the supplied artwork or agreed specification.

Timeframes for reporting problems

To help us investigate properly and to protect you in courier claims, please report issues promptly.

• Transit damage: report within 48 hours of delivery, with photos of packaging and the item.
• Missing items or missing components: report within 5 working days of delivery.
• Suspected defect or production issue: report as soon as reasonably possible after discovery.

Reporting within these timeframes does not reduce your statutory rights, but it may affect our ability to make a successful courier claim where damage has occurred in transit.

Inspection on delivery

Please inspect the outer packaging on arrival for tears, punctures, crushed corners, or other visible damage. If damage is visible, take photographs before opening. Where possible, open the package carefully and inspect the contents.

If the item is damaged, keep all packaging as the courier may request it as part of an investigation.

How investigations work

When you report an issue, we will review the information you provide and may ask for further details. Depending on the issue, we may:

• Compare the produced item against the supplied artwork and order specification
• Check production logs and quality control checks
• Request additional photographs or measurements
• Ask for the item (or part of the order) to be returned for inspection, where appropriate
• Open a courier investigation if transit damage is suspected

We may not require a return in every case. For example, we may resolve missing components by sending replacements without requiring a return.

Our remedies (where a fault is confirmed)

Where our investigation confirms a material defect or error, we will provide an appropriate remedy, which may include:

• Replacement: reprinting or remanufacturing the affected item(s)
• Repair or replacement parts: supplying missing or replacement components
• Partial refund: for the affected portion of an order where appropriate
• Full refund: only where replacement is not possible or not proportionate

Remedies are assessed on a case by case basis, considering the product type, the nature of the defect, and the most practical resolution.

Returns process (where a return is authorised)

If we authorise a return for inspection or resolution:

• We will confirm the return details in writing (including where to send the goods).
• Please package the item securely to prevent further damage in transit.
• Include your order number and contact details inside the parcel.

Return costs: If the return is due to a confirmed defect or error on our part, we will advise the appropriate method for return and may reimburse reasonable return costs. If the issue is not confirmed as a defect after inspection, return costs may not be reimbursed.

No refunds for design, artwork, and other services

Artwork and design services are non-refundable. This includes design time, artwork creation, artwork amendments, file setup, and any pre-press or production preparation services.

Where you request a service to begin promptly (for example, artwork creation or file preparation), you are asking us to start work immediately. Once work has started, you will be charged for work completed, and completed services are not refundable.

If you believe a service has not been carried out with reasonable care and skill, please contact us with details and we will investigate. Nothing in this section limits your statutory rights.

No refunds for expedited services and courier upgrades

We do not offer refunds for expedited services such as 24 hour artwork processing, priority handling, or next day delivery options. These services are time sensitive, involve immediate scheduling and resource allocation, and in the case of courier services are outside of our direct control once dispatched.

If a courier delay occurs, we will support you by liaising with the courier and providing tracking and investigation details where available. Where we receive a refund or compensation from the courier specifically relating to a paid delivery upgrade, we may pass that value on in line with the outcome of the courier claim.

What we do not refund

The following are not refundable, except where required by law:

• Bespoke printed work where the customer has supplied the design or artwork
• Any items made to the customer’s specification or personalised
• Returns or refunds requested because you have changed your mind on a bespoke order
• Artwork, design, and other production services already delivered
• Expedited services (including next day delivery upgrades and priority artwork processing)

Business customers

Consumer cancellation rights under distance selling rules apply to consumers. If you are purchasing on behalf of a business, different rights may apply. However, we still aim to resolve issues fairly and in line with contract terms and product expectations.

Changes to this policy

We may update this policy from time to time to reflect operational changes or legal and regulatory updates. The latest version will always be available on our website and will be dated accordingly.

Questions or complaints

If you have questions about refunds, returns, or a specific order issue, please contact us with your order number and details of your query. We will respond as quickly as possible within our working hours.