Privacy Policy (Revision January 2026)

Who we are and how to contact us

Trading name: Signs & Print Ltd (a trading name of Think Signs Ltd)
Operating address: Think Signs Ltd, Studio 1, The Greenhouse, Mannings Heath Road, Poole, Dorset, BH12 4NQ
Opening hours: Monday to Friday: 9am to 5pm
Saturday to Sunday: Closed

Contact us:
Email: accounts@signsandprintltd.co.uk
Telephone: 01376 341164

Think Group

Signs & Print is part of Think Group (www.thinkgroup.ink), a group of businesses led by Think Signs (www.wethinksigns.com), providing signage, print and installation services across the UK.

Sharing of personal information

We only share personal information where it is necessary to operate our website, fulfil orders, provide customer support, carry out legitimate business functions, or where you have asked us to do so. We do not sell your personal data.

Sharing within Think Group

Signs & Print may share relevant personal information with the following Think Group businesses where it is necessary to provide services, manage orders, support customer enquiries, and deliver a consistent customer experience:

• www.freshgs.com / Fresh Graphic Solutions
• www.solargraphics.net / Solar Graphics

Where we share data within Think Group, it is limited to what is relevant for the purpose (for example, passing job details to the appropriate production team or installer), and each business must handle the information in a secure and lawful way.

Other sharing (suppliers and service providers)

We may also share personal information with trusted third parties who help us run the business and provide services, including:

• Courier and delivery providers to deliver your goods and provide tracking or delivery updates
• Payment providers for processing payments (see the "Payments" section below)
• IT and hosting providers who support our website, infrastructure, security, backups and email systems
• Customer support tools that help us manage enquiries, quotes and order communication
• Professional advisers such as accountants, auditors, insurers and legal advisers where needed

These providers only have access to the personal data they need to perform their services and must not use it for their own unrelated purposes. Where required, we put appropriate contractual protections in place.

Legal and regulatory disclosures

We may disclose personal information where required by law, court order, regulatory request, or where necessary to protect our rights, customers, staff, and business.

International transfers

We aim to keep personal data within the UK. Some of our suppliers may store or process data outside the UK. If personal data is transferred internationally, we will take steps to ensure appropriate safeguards are in place in line with UK data protection requirements.

What we collect

We may collect and process the following categories of personal information:

• Identity data such as your name, company name, and job title (where provided)
• Contact data such as billing and delivery address, email address and telephone number
• Account data such as login details, order history and saved addresses (if you create an account)
• Transaction data such as purchases, refunds, and payment status (we do not store full card details on our servers)
• Order and artwork data such as product selections, sizes, quantities, proofing information, and artwork files you upload or email to us
• Communications data such as emails, messages, call notes and enquiry history
• Technical data such as IP address, device type, browser type, operating system, and site usage information (subject to cookie choices)
• Marketing preferences including whether you choose to receive marketing communications

We may also receive information from third parties, such as delivery status updates from couriers, or fraud prevention signals from payment providers, where this is necessary to process your order securely.

How we use your information

We use your personal information to:

• Provide quotes, process orders, and deliver products and services
• Communicate with you about your order, artwork, proofs, delivery and aftercare
• Provide customer support and respond to enquiries
• Manage accounts, invoicing, refunds and record keeping
• Improve our website, products and services (subject to cookie choices for analytics)
• Detect and prevent fraud, unauthorised access, and misuse of the website
• Comply with legal obligations (for example, accounting and tax requirements)

Lawful bases for processing

UK data protection law requires us to have a lawful basis to process personal data. Depending on the context, we may rely on:

• Performance of a contract (for example, to process and deliver your order)
• Legal obligation (for example, keeping accounting records)
• Legitimate interests (for example, improving services, customer support, preventing fraud, business administration)
• Consent (for example, non-essential cookies, certain marketing where required)

Where we rely on legitimate interests, we balance our interests against your rights and expectations. You can object to processing based on legitimate interests in certain circumstances.

Marketing communications

We may send service communications that are necessary to fulfil your order (for example, proof approvals, dispatch notifications, or delivery updates). These are not marketing messages.

We may also send marketing communications (for example, product updates, offers or news) where you have opted in, or where permitted by law. You can opt out at any time by using the unsubscribe link in an email or by contacting us using the details above.

Payments

We use third-party payment providers to process payments securely. We do not use Opayo.

• SumUp may be used for payment processing (including card payments and related transaction information)
• Sage may be used if you are paying over the phone

Payment providers process payment and transaction information in accordance with their own privacy policies and security standards. We receive confirmation of payment status and the details needed to reconcile your order (for example, transaction reference and amount).

Security

We take security seriously and use appropriate technical and organisational measures to protect your personal information. This may include access controls, secure hosting, encryption in transit where available, regular updates, and staff training on handling personal data.

No website can guarantee absolute security. If you suspect any unauthorised use of your account or personal information, please contact us immediately.

Retention: how long we keep your data

We keep personal information only for as long as necessary for the purposes described in this policy. Retention periods vary depending on the type of data and legal requirements.

For example:

• Order, invoice and accounting records may be kept for a period required by law and standard business practice
• Customer service communications may be kept to help resolve queries and support ongoing relationships
• Account information is kept while your account remains active, and for a reasonable period afterwards where needed for support and record keeping

Your rights

You have rights under UK data protection law, which may include the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete personal data
• Request deletion of your personal data (in certain circumstances)
• Request restriction of processing (in certain circumstances)
• Object to processing (in certain circumstances, including direct marketing)
• Request data portability where applicable
• Withdraw consent where we rely on consent

To exercise any of these rights, please contact us using the details above. We may need to verify your identity before responding.

Cookies and similar technologies

Cookies and similar technologies (such as pixels, tags, scripts, and web storage) help websites function, remember preferences, and understand how visitors use the site. Some are strictly necessary to provide core site features, while others are optional.

How our cookie choices work

When you first visit our website, you will be presented with a cookie banner that allows you to:

• Accept all non-essential cookies
• Reject all non-essential cookies
• Customise your preferences by cookie category

Non-essential cookies are not set unless you choose to allow them. You can change your preferences at any time using the cookie settings link (where available on the site) or by adjusting your browser settings.

Cookie categories

• Strictly necessary cookies are required for the website to work (for example, security, session management, shopping basket, and checkout functions)
• Functional cookies help remember your preferences (for example, language, region, saved settings)
• Analytics cookies help us understand site usage and improve performance (only used if you consent)
• Marketing cookies may be used to measure campaigns or show relevant ads (only used if you consent, and only where implemented)

Managing cookies in your browser

Most browsers allow you to block or delete cookies. If you block strictly necessary cookies, parts of the website may not function correctly, including account login, basket, and checkout.

List of cookies we collect

The table below lists examples of cookies used by this website and what they are for. The cookies present may vary depending on site configuration and your cookie preferences.

Cookie Name	Cookie Description	Category
FORM_KEY	Stores a randomly generated key used to help prevent forged requests.	Strictly necessary
PHPSESSID	Your session identifier on the server to keep you logged in and maintain session state.	Strictly necessary
GUEST-VIEW	Allows guest users to view and manage order details where supported.	Strictly necessary
PERSISTENT_SHOPPING_CART	Remembers your basket and browsing context where you have requested this feature.	Functional
STF	Remembers products you have emailed or shared, where the feature is used.	Functional
STORE	Stores the store view or language you selected.	Functional
USER_ALLOWED_SAVE_COOKIE	Stores whether you have allowed cookies to be used.	Strictly necessary
MAGE-CACHE-SESSID	Helps caching of content in the browser to make pages load faster.	Functional
MAGE-CACHE-STORAGE	Helps caching of content in the browser to make pages load faster.	Functional
MAGE-CACHE-STORAGE-SECTION-INVALIDATION	Helps caching and invalidation of content sections to keep pages up to date.	Functional
MAGE-CACHE-TIMEOUT	Stores a cache timeout value to improve site performance.	Functional
SECTION-DATA-IDS	Supports caching of customer and site sections for faster loading.	Functional
PRIVATE_CONTENT_VERSION	Supports private content caching on the server for performance.	Functional
X-MAGENTO-VARY	Helps caching on the server to improve page loading speed.	Functional
MAGE-TRANSLATION-FILE-VERSION	Supports translation of content across different languages.	Functional
MAGE-TRANSLATION-STORAGE	Supports translation storage for multilingual content.	Functional

Links to other websites

Our website may include links to other websites. If you follow a link to a third-party website, their privacy policy will apply. We do not control third-party sites and are not responsible for their content or privacy practices.

Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes in legal requirements, technology, or how we operate. Please review this page periodically to stay informed.

Questions or complaints

If you have any questions, concerns or complaints about this privacy policy or how we use your personal information, please contact us:

Email: accounts@signsandprintltd.co.uk
Telephone: 01376 341164

If you remain dissatisfied after contacting us, you may also raise a concern with the UK Information Commissioner’s Office (ICO).